Bilingual Claims Care Center Associate (English/Spanish)

American Family Insurance; Phoenix (AZ); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

American Family Insurance is seeking a bilingual Claims Support Specialist to manage phone and digital interactions on new and existing claims. You will review coverage, assign services, interpret estimates, and process payments, while delivering exceptional customer service.

Most work is home-based with occasional in-person events and the need to be within daily commuting distance to one of our offices. The role requires English and Spanish fluency and strong problem-solving.

Qualifications

• Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.

Responsibilities

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates effective planning and organizational skills, including time management and servicing claims and FNOLs.
• Handles interactions via inbound calls, outbound calls, and digital channels.
• Completes FNOL and cross-functional responsibilities across lines of business.
• Works independently and solves problems.
• Gathers necessary information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and partners.
• Uses claim systems and related applications to complete tasks precisely.
• May maintain a claim inventory and assist with low-complexity inventory.

Skills

Bilingual English/Spanish

Customer service

Call handling

Payments processing

Independent work

Tools

Claims systems

Job description

American Family Insurance is seeking a bilingual Claims Support Specialist to manage phone and digital interactions on new and existing claims. You will review coverage, assign services, interpret estimates, and process payments, while delivering exceptional customer service.

Most work is home-based with occasional in-person events and the need to be within daily commuting distance to one of our offices. The role requires English and Spanish fluency and strong problem-solving.