Holiday Gift Guide Sales Pro — Elevate Customer Experience

Macy's; Wellington (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will nurture repeat clientele and coordinate with stylists, store leadership, and vendor teams.

This role emphasizes excellent service, relationship building, and event execution to boost brand presence. Full-time schedule with 30+ hours weekly, benefits including health coverage, 401(k) match, paid time off, and holidays.

Qualifications

• Provide exceptional customer service and upsell when appropriate.
• Demonstrate ability to build relationships and convert customers into clients.
• Communicate customer needs to leadership and vendor teams.
• Be proficient with Macy's POS systems and devices.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer service

Upselling

Communication

Relationship building

Tools

POS systems

Job description

Macy's is hiring an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will nurture repeat clientele and coordinate with stylists, store leadership, and vendor teams.

This role emphasizes excellent service, relationship building, and event execution to boost brand presence. Full-time schedule with 30+ hours weekly, benefits including health coverage, 401(k) match, paid time off, and holidays.