Holiday Gift Guide: Retail Sales Pro

Macy's; Springfield (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring Ambassadors to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will build repeat clientele and serve as the expert for designated vendor brands, communicating customer needs to leadership and vendors, and executing strategic merchandising initiatives.

This is a full-time role with typical schedules of 30 or more hours per week. We offer comprehensive health coverage, a 401(k) match, paid time off, eight paid holidays, ongoing

Qualifications

• Minimum 1 year previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer facing vendor sponsored events with vendor partnerships to meet sales goals.
• Be proficient in Macy's point of sale systems to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect with colleagues, customers, and communities.

Skills

Customer service

Relationship building

Upselling

Communication

Time management

Teamwork

Tools

POS systems

RF devices

Job description

Macy's is hiring Ambassadors to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will build repeat clientele and serve as the expert for designated vendor brands, communicating customer needs to leadership and vendors, and executing strategic merchandising initiatives.

This is a full-time role with typical schedules of 30 or more hours per week. We offer comprehensive health coverage, a 401(k) match, paid time off, eight paid holidays, ongoing