Holiday Gift Guide Brand Ambassador - Elevate Customer Experience

Macy's; San Mateo (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to boost sales by connecting with customers and sharing vendor product knowledge. You will upsell and act as the brand expert for designated vendors, collaborating with stylists and store leadership to meet goals.

Full-time schedule typically 30+ hours per week; benefits include health coverage, 401(k) match, paid time off, holidays, and ongoing development opportunities. This is a dynamic retail role emphasizing customer relationships and teamwork.

Qualifications

• 1 year of selling or retail experience preferred.
• Demonstrates customer service focus and ability to upsell.
• Strong communication and interpersonal skills.
• Able to work in a dynamic retail environment.
• Familiar with point-of-sale devices and store technology.

Responsibilities

• Provide an exceptional customer experience and prioritize customers.
• Greet customers, recommend products, and upsell.
• Serve as liaison between vendors, personal stylists, and store leadership.
• Keep sales floor neat, properly signed, and ready for events.
• Create and implement strategies to drive sales and margin above average.
• Build brand-specific clientele to support local marketing.
• Lead vendor and non-vendor events to increase sales.
• Plan and execute customer-facing vendor-sponsored events with vendors.

Skills

Customer service

Upselling

Communication

Merchandising

Relationship building

Teamwork

POS systems

RF equipment

Tools

POS systems

RF equipment

Job description

Macy's is seeking an Ambassador to boost sales by connecting with customers and sharing vendor product knowledge. You will upsell and act as the brand expert for designated vendors, collaborating with stylists and store leadership to meet goals.

Full-time schedule typically 30+ hours per week; benefits include health coverage, 401(k) match, paid time off, holidays, and ongoing development opportunities. This is a dynamic retail role emphasizing customer relationships and teamwork.