Holiday Gift Guide Retail Brand Ambassador

Macy's; Frisco (TX); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with ment…

PTO accruals

Holidays and 401k match

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, build repeat clientele, and act as the expert for designated brands while communicating customer needs to leadership and vendors.

Full-time schedule typically 30+ hours per week with some part-time options. The role includes merchandise discounts, incentives, and comprehensive benefits like health coverage, PTO, and 401(k) matching.

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Ability to greet customers and make product recommendations with a friendly, professional demeanor.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, build repeat clientele, and act as the expert for designated brands while communicating customer needs to leadership and vendors.

Full-time schedule typically 30+ hours per week with some part-time options. The role includes merchandise discounts, incentives, and comprehensive benefits like health coverage, PTO, and 401(k) matching.