Holiday Gift Guide Sales & Brand Ambassador

Macy's; Arlington (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing product knowledge. You will upsell, build a repeat clientele, and serve as the expert for vendor brands while coordinating with store leadership and the vendor community.

Full-time role with hours based on business needs; benefits include health coverage, 401(k) match, paid time off, and holidays. You will also support merchandising initiatives and customer-facing events to boost sales and brand presence.

Qualifications

• Greet customers, make product recommendations, and upsell.
• Provide exceptional customer experience with the customer as the priority.
• Be proficient in Macy's point of sale systems and company devices.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Upselling

Relationship building

Communication

Merchandising

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing product knowledge. You will upsell, build a repeat clientele, and serve as the expert for vendor brands while coordinating with store leadership and the vendor community.

Full-time role with hours based on business needs; benefits include health coverage, 401(k) match, paid time off, and holidays. You will also support merchandising initiatives and customer-facing events to boost sales and brand presence.