Holiday Gift Guide Brand Ambassador

Macy's; Cerritos (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and act as the expert for designated brands, collaborating with stylists and leadership to execute merchandising initiatives.

Full-time colleagues are typically scheduled 30+ hours per week; benefits include health coverage, 401(k) match, PTO, holidays, and learning opportunities. Flexible hours and strong teamwork are valued.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Excellent verbal and written communication and interpersonal skills.
• Able to work independently and as part of a team; strong time management.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer facing vendor sponsored events with vendor community to meet goals.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales.
• Foster an environment of acceptance and respect with colleagues, customers, and communities.

Skills

Customer service

Upselling

Vendor liaison

Retail experience

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and act as the expert for designated brands, collaborating with stylists and leadership to execute merchandising initiatives.

Full-time colleagues are typically scheduled 30+ hours per week; benefits include health coverage, 401(k) match, PTO, holidays, and learning opportunities. Flexible hours and strong teamwork are valued.