Holiday Gift Guide Brand Ambassador

Macy's; Carlsbad (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives program

401(k) match

Health and wellness coverage

Paid time off & holidays

Employee assistance program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing product knowledge across designated brands. The role focuses on upselling, building repeat clientele, and coordinating with vendor partners and store leadership.

Hours are 30+ per week for full-time roles and 12–24 hours for part-time, with schedules adapting to business needs. Colleagues enjoy benefits such as health coverage, a 401(k) match, paid time off, and paid holidays.

Qualifications

• Proven ability to build relationships and convert customers into clients.
• Energetic and positive attitude with strong communication skills.
• Must have effective time management and able to work independently.

Responsibilities

• Provide an exceptional customer experience by prioritizing the customer.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between vendors, stylists, and store leadership.
• Maintain neat, signed, and properly labeled sales floor.
• Drive sales, turn, and gross margin above company average.
• Build brand-specific clientele for local marketing.
• Plan and lead vendor events and customer-facing activities.
• Proficient use of Macy's POS systems to wrap up sales warmly.
• Foster inclusive relationships with colleagues, customers, and communities.

Skills

Relationship building

Customer service

Sales negotiation

Time management

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing product knowledge across designated brands. The role focuses on upselling, building repeat clientele, and coordinating with vendor partners and store leadership.

Hours are 30+ per week for full-time roles and 12–24 hours for part-time, with schedules adapting to business needs. Colleagues enjoy benefits such as health coverage, a 401(k) match, paid time off, and paid holidays.