Holiday Gift Guide Retail Brand Ambassador

Macy's; Morrow (GA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge, while building repeat clientele and serving as the expert for designated brands. You will report insights to leadership and vendor teams and execute strategic merchandising initiatives for the vendor/brand area.

Full-time colleagues are typically scheduled 30+ hours per week; benefits include health coverage, 401(k) match, paid time off, and holidays.

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Retail experience

Customer relations

Communication skills

Time management

Team player

Computer literacy

Tools

POS systems

Mobile devices

RF equipment

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge, while building repeat clientele and serving as the expert for designated brands. You will report insights to leadership and vendor teams and execute strategic merchandising initiatives for the vendor/brand area.

Full-time colleagues are typically scheduled 30+ hours per week; benefits include health coverage, 401(k) match, paid time off, and holidays.