HOA Resident Services Coordinator

CCMC; Bellevue (WA); On-site; USD 48,000 - 62,000; Full time

Job summary

Capital Consultants Management Corporation seeks a Property Assistant to support daily administrative operations for a master-planned community on the residential HOA side. The role requires high organization, customer focus, and the ability to manage multiple tasks in a fast-paced office.

You will be the primary contact for residents, Board members, vendors, and partners, delivering exceptional service and handling confidential information with discretion.

Qualifications

• Minimum one year of professional administrative experience.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks with interruptions.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, Outlook.
• Experience in HOA or property management preferred.
• Experience supporting leadership teams or executive-level professionals preferred.

Responsibilities

• Provide administrative support to the Community Association Manager (CAM) and on-site management team.
• Complete assigned administrative projects independently and collaboratively.
• Prepare, edit, and distribute professional correspondence, reports, notices, newsletters, and community communications.
• Maintain organized electronic and physical filing systems.
• Assist with document management, record retention, and data entry.
• Coordinate office operations and support day-to-day community activities.
• Deliver exceptional customer service to residents, Board members, vendors, and guests.
• Serve as the primary point of contact for resident inquiries and requests.
• Answer and direct incoming telephone calls in a professional and courteous manner.
• Respond to emails and correspondence promptly and accurately.
• Maintain confidentiality while handling sensitive resident and association information.
• Assist with Board meeting preparation, including assembling meeting packets and supporting materials.
• Prepare and distribute community notices and meeting communications.
• Support community events and resident engagement activities as needed.
• Coordinate scheduling and logistics for meetings and community functions.
• Utilize Microsoft Office applications, including Word, Excel, and Outlook, to manage daily responsibilities.
• Maintain accurate records and databases.
• Generate reports and track administrative projects as requested.
• Learn and effectively use association management software and internal systems.

Skills

Administrative experience

Organization

Time management

Written and verbal communication

Customer service

Microsoft Word

Excel

Outlook

Tools

Microsoft Word

Excel

Outlook

Job description

Capital Consultants Management Corporation seeks a Property Assistant to support daily administrative operations for a master-planned community on the residential HOA side. The role requires high organization, customer focus, and the ability to manage multiple tasks in a fast-paced office.

You will be the primary contact for residents, Board members, vendors, and partners, delivering exceptional service and handling confidential information with discretion.