HOA Leasing & Compliance Coordinator

AMH; Orlando (FL); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts (FSA)

Health savings account (HSA)

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

Job summary

AMH in Orlando is seeking a Leasing HOA Coordinator to ensure future residents meet HOA requirements, including registration, processing fees, background screenings, and lease term restrictions.

You will monitor the pipeline in Dynamics CRM, submit HOA applications, and proactively guide residents through the registration and application process while coordinating with Leasing Agents to resolve HOA-related issues.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Experience in property management or HOA/city operations preferred.
• Microsoft CRM Dynamics and Yardi experience preferred.
• Prior experience in customer service preferred.
• Proficiency in Microsoft Office (Word, Outlook, and Excel).

Responsibilities

• Monitor the future resident pipeline in Dynamics CRM, reviewing each file to determine necessary steps required by the respective HOA for approval of upcoming move-ins.
• Submit HOA applications for new leases and paperwork for renewals as required by the HOA.
• Proactively communicate with future residents via phone calls and emails to guide them through the registration and application process, inform them of any applicable fees, and ensure a smooth transition into their new home.
• Identify and resolve any violations, discrepancies, or non-compliance issues in lease agreements that do not meet HOA requirements by coordinating with Leasing Agents to make necessary adjustments.
• Review lease agreements thoroughly to ensure the household composition and lease terms align with all HOA restrictions and guidelines.
• Oversee rental registration applications in municipalities where they are required for new leases.
• Maintain regular communication with HOAs to stay updated on any changes in move-in requirements, fee schedules, and restrictions, ensuring continuous compliance.

Skills

Customer service

Communication

Organization

CRM experience

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Dynamics CRM

Yardi

Job description

AMH in Orlando is seeking a Leasing HOA Coordinator to ensure future residents meet HOA requirements, including registration, processing fees, background screenings, and lease term restrictions.

You will monitor the pipeline in Dynamics CRM, submit HOA applications, and proactively guide residents through the registration and application process while coordinating with Leasing Agents to resolve HOA-related issues.