HOA Compliance Coordinator: Violations & Risk

1KD THR Property Management LP; Texas; On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, and life保险

401(k) with company matching

Paid time off

Team events

Job summary

Invitation Homes is seeking a Property Compliance Coordinator to support market adherence to HOA and municipal rules across Texas communities. You will analyze dashboards, triage compliance communications, and coordinate with HOA CSRs and maintenance to resolve issues and document outcomes.

This role emphasizes problem solving, teamwork, and customer service, with opportunities to negotiate fines, maintain accurate records, and contribute to a compliant, resident-focused leasing operation.

Qualifications

• High School diploma or GED.
• Proven experience in customer service, administrative, and/or HOA/property management.
• Proficiency in Microsoft software applications - knowledge of Yardi and/or Salesforce is helpful.
• Ability to solve problems constructively, work with limited supervision, and work in a team environment.
• Excellent customer service, written and verbal communication, and interpersonal skills.

Responsibilities

• Leverage dashboards and reports to identify trends, risks, and opportunities, using insights to drive timely action and operational improvements.
• Triage and prioritize HOA and compliance-related communications, maintaining proactive engagement with HOAs, municipalities, and third-party management companies while representing the company in escalated or sensitive interactions.
• Represent the company in escalated or sensitive external interactions (e.g., board meetings, court hearings).
• Accurately process violations through the curing workflow, partnering with market teams and utilizing dashboards to confirm resolution and elevate delays as needed.
• Validate curing evidence, coordinate with HOA CSRs and Maintenance teams to resolve outstanding issues and ensure proper documentation for closure.
• Reduce financial exposure by negotiating fine waivers or reductions, confirming accurate amounts, and ensuring proper documentation and chargeback processes in partnership with Property Directors.
• Maintain clean, accurate violation records by removing duplicates, merging records, and ensuring all notices and fines are properly attached.

Skills

Customer service

Administrative

Teamwork

Problem solving

Communication

Education

High School diploma or GED

Tools

Yardi

Salesforce

Job description

Invitation Homes is seeking a Property Compliance Coordinator to support market adherence to HOA and municipal rules across Texas communities. You will analyze dashboards, triage compliance communications, and coordinate with HOA CSRs and maintenance to resolve issues and document outcomes.

This role emphasizes problem solving, teamwork, and customer service, with opportunities to negotiate fines, maintain accurate records, and contribute to a compliant, resident-focused leasing operation.