HOA Compliance & City Code Specialist

American Homes 4 Rent, L.P.; Nevada; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee stock purchase plan

Tuition reimbursement

Paid holidays

Paid time off

Job summary

American Homes 4 Rent, L.P. is seeking an HOA Coordinator to manage HOA accounts, handle city code violations, and oversee related correspondence across our rental portfolio.

You will conduct audits, process inquiries, and create work orders to resolve violations in coordination with internal teams. The role requires strong organizational and communication skills, experience with HOA processes or property management software, and the ability to meet tight deadlines while maintaining

Qualifications

• High School diploma or GED preferred or equivalent experience
• Bachelor’s Degree preferred
• Prior HOA experience is a plus
• Experience with Microsoft CRM Dynamics and Yardi is beneficial
• Prior experience in Customer Service is a plus
• Proficiency in Microsoft Office (Word, Outlook, and Excel) is necessary
• Excellent verbal and written communication, problem-solving, planning, and analysis skills are required
• Strong relationship management, organizing, and customer service skills are needed
• Candidates should be capable of maintaining confidentiality and meeting multiple deadlines
• The capacity to implement process improvement changes is important
• Candidates should be able to work in a team environment and adapt to changes
• Attention to detail is essential

Responsibilities

• Conduct annual or as-needed audits of assigned portfolio HOA assessment accounts, ensuring timely payment of HOA account balances in line with assessed amounts
• Address and process HOA and City Code related inquiries for resolution. Create work orders to resolve HOA and City Code violations
• Handle daily mail and other correspondence items related to HOA matters from the associations where company homes are located. This includes daily scanning and classification of received correspondence
• Dispute contested fines with HOAs and municipalities; process payments regarding HOA and city code warnings, hearings, and fines violations; make payments as appropriate
• Communicate violations with tenants and discuss violations for unoccupied homes with internal stakeholders
• Complete Architectural Change (ARC) forms for HOAs and address liens and attorney letters related to HOA and City Code violations

Skills

Communication skills

Customer service

Organizational skills

Relationship management

Problem-solving

Attention to detail

Team player

Confidentiality

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft CRM Dynamics

Yardi

Microsoft Office

Job description

American Homes 4 Rent, L.P. is seeking an HOA Coordinator to manage HOA accounts, handle city code violations, and oversee related correspondence across our rental portfolio.

You will conduct audits, process inquiries, and create work orders to resolve violations in coordination with internal teams. The role requires strong organizational and communication skills, experience with HOA processes or property management software, and the ability to meet tight deadlines while maintaining