HOA & Property Services Specialist

Invitation Homes; Dallas (TX); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, and life保险

401(k) with company matching

Job summary

Invitation Homes is seeking a customer service/HOA coordinator in the Dallas area. You will support HOA processes, manage registrations and applications, and liaise with internal teams to ensure timely move-ins and resolutions.

You will guide residents on HOA expectations, track progress in Salesforce, and maintain strong relationships with HOAs and management partners while meeting performance targets and maintaining high resident satisfaction.

Qualifications

• 4+ years in customer service or HOA/property management
• Property management experience preferred
• ARM, CAM, CPM, PCAM accreditations preferred
• Familiarity with Yardi and MS Office
• Excellent customer service and communication skills
• Ability to multitask using multiple IT platforms

Responsibilities

• Review dashboards to identify actions, prioritize tasks and monitor aging items to prevent delays in curing violations or processing HOA requirements.
• Provide clear guidance to residents on HOA expectations and deadlines, obtain required documentation, and record all interactions and progress notes in Salesforce.
• Manage HOA-required tenant registrations and application submissions, partnering with internal teams to resolve discrepancies and ensure timely approvals for move-ins and access.
• Serve as the first point of contact for HOA-related property concerns, document issues, and coordinate resolutions that meet HOA expectations.
• Answer incoming calls using service principles and Genuine CARE, achieve performance targets for call handling, and escalated sensitive or complex issues while maintaining ownership of the resident experience.
• Maintain professional relationships with HOAs and management companies, and work closely with Compliance Coordinators, Leasing, OCS, and local market teams to support curing steps, application completeness, and resolution of escalated issues.

Skills

Customer service

Multitasking

Verbal & written communication

Problem solving

Microsoft Office

Education

High School Diploma or GED

4-year degree or 4 years in property management (preferred)

Tools

Yardi

Salesforce

Job description

Invitation Homes is seeking a customer service/HOA coordinator in the Dallas area. You will support HOA processes, manage registrations and applications, and liaise with internal teams to ensure timely move-ins and resolutions.

You will guide residents on HOA expectations, track progress in Salesforce, and maintain strong relationships with HOAs and management partners while meeting performance targets and maintaining high resident satisfaction.