HOA Compliance & Community Standards Lead

Seabreeze Management Company; Mesquite (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Seabreeze Management Company seeks a Compliance Officer to ensure smooth operations and adherence to community rules. This role requires understanding of business operations and customer service, with escalation to the General Manager when needed.

You will inspect communities annually, coordinate notices, and communicate benefits to residents while maintaining confidentiality and company policies.

Qualifications

• 2 years of customer service in a client-facing role
• Excellent verbal and written communication skills
• Able to exercise diplomacy and tact
• Possess good problem-solving skills
• Must utilize discretion in managing highly confidential information
• Strong interpersonal skills; able to work with all levels of management and clients
• Ability to read, understand, and implement established policies and procedures
• Working knowledge of management practices, Association CC&Rs, and Bylaws

Responsibilities

• Look at every property once a year and ensure all residents are maintaining their homes in conformity with the harmony and beauty of the community.
• Double check homes where Inspection Notices have been issued and work was not completed.
• Work closely with the General Manager in processing the Inspection Notices.
• Notices that do not require any work will be filed accordingly.
• Interact with residents and convey that the work required benefits them and the community.
• Inspections must be completed within 12 months as well as any follow-up inspections requested by the General Manager.
• Performs all other duties as assigned

Skills

Customer service

Verbal communication

Written communication

Diplomacy

Discretion

Interpersonal skills

Policy understanding

MS Word

Outlook

Excel

Education

High School Diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Seabreeze Management Company seeks a Compliance Officer to ensure smooth operations and adherence to community rules. This role requires understanding of business operations and customer service, with escalation to the General Manager when needed.

You will inspect communities annually, coordinate notices, and communicate benefits to residents while maintaining confidentiality and company policies.