Historic Inn Front Desk Concierge

Key West Collection; Key West (FL); Vor Ort; USD 20.664.000 - 30.307.000; Vollzeit

Benefits dieser Stelle

Medical Coverage

Dental & Vision Coverage

Paid Time Off

Hotel Discounts

Tuition Reimbursement

401K Match

Zusammenfassung

Key West Historic Inns Collection in Key West, FL is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and provide local insights. You’ll handle reservations, answer questions, process payments, and collaborate with housekeeping and other departments to ensure memorable stays.

A strong team environment and a passion for hospitality are required. Candidates should have a high school diploma and prior customer service experience; strong English, communication, and

Qualifikationen

• High school diploma or equivalent required.
• Prior Front Desk or customer service experience preferred.
• Strong communication and organizational skills.
• Ability to read, write, and speak English fluently.

Aufgaben

• Welcome guests with a friendly, smooth check-in/out experience.
• Assist guests with questions, requests, directions, and recommendations throughout their stay.
• Process payments, deposits, and other Front Desk transactions accurately.
• Manage guest reservations and maintain accurate guest information in the hotel system.
• Answer incoming calls and assist guests with hotel information and general inquiries.
• Respond to guest concerns with patience and good judgment, involving a leader when needed.
• Stay familiar with our inns, amenities, services, and the Key West area to confidently assist guests.
• Communicate guest requests and important information to Housekeeping, Engineering, and other departments.
• Follow up on guest needs to ensure requests are addressed.
• Maintain an organized and welcoming Front Desk area.
• Complete assigned Front Desk duties and shift responsibilities accurately.
• Communicate important guest information and follow-up needs to the next shift

Kenntnisse

Customer service

Multitasking

Communication skills

English fluency

Cash handling

Ausbildung

High school diploma or equivalent

Tools

Hotel PMS

POS system

Jobbeschreibung

Key West Historic Inns Collection in Key West, FL is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and provide local insights. You’ll handle reservations, answer questions, process payments, and collaborate with housekeeping and other departments to ensure memorable stays.

A strong team environment and a passion for hospitality are required. Candidates should have a high school diploma and prior customer service experience; strong English, communication, and