Front Desk Agent- PM Shift

Key West Collection; Key West (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Paid Time Off

Hotel Discounts

Tuition Reimbursement

401K Match

Job summary

Key West Historic Inns Collection in Key West, FL is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and provide local insights. You’ll handle reservations, answer questions, process payments, and collaborate with housekeeping and other departments to ensure memorable stays.

A strong team environment and a passion for hospitality are required. Candidates should have a high school diploma and prior customer service experience; strong English, communication, and

Qualifications

• High school diploma or equivalent required.
• Prior Front Desk or customer service experience preferred.
• Strong communication and organizational skills.
• Ability to read, write, and speak English fluently.

Responsibilities

• Welcome guests with a friendly, smooth check-in/out experience.
• Assist guests with questions, requests, directions, and recommendations throughout their stay.
• Process payments, deposits, and other Front Desk transactions accurately.
• Manage guest reservations and maintain accurate guest information in the hotel system.
• Answer incoming calls and assist guests with hotel information and general inquiries.
• Respond to guest concerns with patience and good judgment, involving a leader when needed.
• Stay familiar with our inns, amenities, services, and the Key West area to confidently assist guests.
• Communicate guest requests and important information to Housekeeping, Engineering, and other departments.
• Follow up on guest needs to ensure requests are addressed.
• Maintain an organized and welcoming Front Desk area.
• Complete assigned Front Desk duties and shift responsibilities accurately.
• Communicate important guest information and follow-up needs to the next shift

Skills

Customer service

Multitasking

Communication skills

English fluency

Cash handling

Education

High school diploma or equivalent

Tools

Hotel PMS

POS system

Job description

Property Description

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

Overview

At Key West Historic Inns, the Front Desk is where many of our guest relationships begin. As a Front Desk Agent, you’ll welcome guests to our historic properties, help them settle in, answer questions, and be a familiar face they can turn to throughout their stay.

This role is a mix of guest service, problem-solving, and genuine connection. You’ll manage arrivals and departures, assist with requests, share your knowledge of our inns and Key West, and work closely with the rest of the team to make sure our guests feel taken care of from check-in to check-out.

We’re looking for someone who enjoys meeting people, communicates naturally, and can stay organized when the Front Desk gets busy. If you enjoy hospitality, know how to make people feel welcome, and like being part of what makes a guest’s trip memorable, we’d love to meet you.

Responsibilities

• Welcome guests and provide a friendly, smooth check-in and check-out experience
• Assist guests with questions, requests, directions, and recommendations throughout their stay
• Process payments, deposits, and other Front Desk transactions accurately
• Manage guest reservations and maintain accurate guest information in the hotel system
• Answer incoming calls and assist guests with hotel information and general inquiries
• Respond to guest concerns with patience and good judgment, involving a leader when needed
• Stay familiar with our inns, amenities, services, and the Key West area so you can confidently assist guests
• Communicate guest requests and important information to Housekeeping, Engineering, and other departments
• Follow up on guest needs to make sure requests have been addressed
• Maintain an organized and welcoming Front Desk area
• Complete assigned Front Desk duties and shift responsibilities accurately
• Communicate important guest information and follow-up needs to the next shift

Qualifications

• High school diploma or equivalent required
• Previous Front Desk, hotel, or customer service experience preferred
• Prior cash handling experience preferred
• Friendly and professional communication skills
• Strong attention to detail and the ability to stay organized
• Ability to manage multiple priorities in a busy guest-facing environment
• Good problem-solving skills and the ability to handle guest concerns calmly
• Ability to read, write, and speak English fluent
• Strong computer skills and the ability to learn hotel systems
• Comfortable working independently and as part of a team
• Dependable and flexible availability, including weekends and holidays

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.