Evening Front Desk Lead & Innkeeper

Key West Historic Inns; Key West, Northern (FL, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Paid Time Off

Dental & Vision Coverage

Job summary

Key West Historic Inns in Key West, FL is seeking a warm Front Desk Agent / Innkeeper to greet late-arriving guests and help them settle in for a memorable stay. You’ll be available to assist in-house guests, answer questions, and provide genuine service that makes each inn feel like home.

This role emphasizes personal hospitality, local recommendations, and a welcoming, organized check-in process. Prior front desk or customer service experience is preferred, with English fluency and comfort

Qualifications

• Fluent in reading/writing/speaking English.
• Experience in hotel front desk, hospitality, or customer service preferred.
• Able to manage multiple guest needs with a welcoming approach.

Responsibilities

• Welcome and check in guests arriving during the evening and late arrival hours.
• Help guests get settled with their inn, room, amenities, and area.
• Review arrivals and prepare for a smooth check-in.
• Assist in-house guests with questions, requests, directions, and recommendations.
• Share knowledge of Key West restaurants, attractions, events, and local favorites.
• Process payments and maintain accurate guest and reservation information.
• Answer calls and provide hotel information and inquiries.
• Coordinate with other departments to fulfill guest requests.

Skills

Communication skills

Interpersonal skills

Cash handling

English fluency

Welcoming demeanor

Education

High school diploma or equivalent

Job description

Key West Historic Inns in Key West, FL is seeking a warm Front Desk Agent / Innkeeper to greet late-arriving guests and help them settle in for a memorable stay. You’ll be available to assist in-house guests, answer questions, and provide genuine service that makes each inn feel like home.

This role emphasizes personal hospitality, local recommendations, and a welcoming, organized check-in process. Prior front desk or customer service experience is preferred, with English fluency and comfort