Front Desk Agent

Hire The Keys; Key West (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discount

Paid time off

Job summary

Hire The Keys in Key West is seeking a Front Desk Agent to manage guest check-ins, reservations and inquiries in person. You will register guests, handle phone and online bookings, and respond to emails while ensuring a smooth guest experience.

Ideal candidates have hospitality or customer service experience, strong communication, and organizational skills. Must be available Saturdays and Sundays; the role is on-site with opportunities to contribute to breakfast service and daily operations.

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Computer literacy (email, Word, Excel, OneDrive).
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Desire to create a pleasant and memorable experience for customers.

Responsibilities

• Check-ins and guest registration.
• Process reservations over the phone and online.
• Respond to emails, messages and requests.
• Collect payment for reservations.
• Walkthrough of rooms to ensure quality and cleanliness.
• Communicate pertinent guest information to designated departments.
• Breakdown of breakfast station.
• Keeping common areas clean & tidy.
• Maintain inventory and place supply orders.

Skills

Customer service

Front desk

Communication

Organizational skills

Computer literacy

Tools

Email

Word

Excel

OneDrive

Job description

Quaint guesthouse in Key West seeking a qualified Front Desk Agent for our team.

Responsibilities

• Check-ins and guest registration
• Process reservations over the phone and online
• Respond to emails, messages and requests
• Collect payment for reservations
• Walkthrough of rooms to ensure quality and cleanliness
• Communicate pertinent guest information to designated departments
• Breakdown of breakfast station
• Keeping common areas clean & tidy
• Maintain inventory and place supply orders

Qualifications

• Previous experience in customer service, front desk service, or other related fields
• Computer literacy (email, Word, Excel, OneDrive)
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Desire to create a pleasant and memorable experience for customers

Must be available Saturdays and Sundays.

Pay: $20.00 per hour

Benefits

• 401(k)
• Employee discount
• Paid time off

Application Question(s)

• Are you available to work Saturdays and Sundays?

Experience

• Hospitality: 1 year (Preferred)

Work Location: In person