Weekend Front Desk & Guest Experience Agent

Hire The Keys; Key West (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discount

Paid time off

Job summary

Hire The Keys in Key West is seeking a Front Desk Agent to manage guest check-ins, reservations and inquiries in person. You will register guests, handle phone and online bookings, and respond to emails while ensuring a smooth guest experience.

Ideal candidates have hospitality or customer service experience, strong communication, and organizational skills. Must be available Saturdays and Sundays; the role is on-site with opportunities to contribute to breakfast service and daily operations.

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Computer literacy (email, Word, Excel, OneDrive).
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Desire to create a pleasant and memorable experience for customers.

Responsibilities

• Check-ins and guest registration.
• Process reservations over the phone and online.
• Respond to emails, messages and requests.
• Collect payment for reservations.
• Walkthrough of rooms to ensure quality and cleanliness.
• Communicate pertinent guest information to designated departments.
• Breakdown of breakfast station.
• Keeping common areas clean & tidy.
• Maintain inventory and place supply orders.

Skills

Customer service

Front desk

Communication

Organizational skills

Computer literacy

Tools

Email

Word

Excel

OneDrive

Job description

Hire The Keys in Key West is seeking a Front Desk Agent to manage guest check-ins, reservations and inquiries in person. You will register guests, handle phone and online bookings, and respond to emails while ensuring a smooth guest experience.

Ideal candidates have hospitality or customer service experience, strong communication, and organizational skills. Must be available Saturdays and Sundays; the role is on-site with opportunities to contribute to breakfast service and daily operations.