HIPAA-Savvy Medical Front Desk Specialist

DFW Healthcare MSO LLC; San Tan Valley (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

DFW Healthcare MSO LLC in Arizona is seeking a medical front desk receptionist to warmly welcome patients, manage appointment flow, and support clinical teams in a fast-paced outpatient setting. You will handle high-volume calls on multi-line systems, verify insurance, process payments, and document patient demographics in the EHR, while upholding HIPAA and privacy standards.

A high school diploma and a medical administration certificate plus at least one year of experience are required, with

Qualifications

• High school diploma (or equivalent) and a medical administration certificate.
• Minimum of one year in a medical office or customer service role.
• Experience handling confidential information with discretion.

Responsibilities

• Manage patient scheduling to optimize clinic flow and reduce wait times.
• Answer high volumes of calls using professional phone etiquette on multi-line systems.
• Verify insurance coverage and process payments to support billing basics.
• Enter patient demographics and clinical notes in the EHR with accuracy.
• Maintain HIPAA compliance and patient confidentiality.
• Provide customer service to resolve inquiries with patience and care.
• Perform data entry to keep patient files up to date.

Skills

HIPAA compliance

EHR navigation

Phone etiquette

Patient scheduling

Data entry

Insurance verification

Billing basics

Medical terminology

Customer service

Multi-line phones

Education

High school diploma or equivalent

Medical administration certificate

Tools

Electronic Health Records (EHR)

Job description

DFW Healthcare MSO LLC in Arizona is seeking a medical front desk receptionist to warmly welcome patients, manage appointment flow, and support clinical teams in a fast-paced outpatient setting. You will handle high-volume calls on multi-line systems, verify insurance, process payments, and document patient demographics in the EHR, while upholding HIPAA and privacy standards.

A high school diploma and a medical administration certificate plus at least one year of experience are required, with