Patient Experience Front Desk Specialist

IMedicine; Flower Mound (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Paid time off

Job summary

IMedicine in Flower Mound, TX, seeks a friendly Medical Front Desk Receptionist to greet patients, verify demographics, schedule visits, and process payments while maintaining HIPAA compliance.

You will work with providers, clinical staff, billing, and management to keep patient flow smooth and ensure accurate EMR entries. Experience in medical offices and EHR systems is preferred; training is provided, and benefits include 401(k), Bonus, PTO, and competitive compensation.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer-service skills and the ability to multitask.
• Attention to detail and accuracy with data entry.
• Ability to handle confidential information appropriately.
• Dependable attendance and punctuality.

Responsibilities

• Greet patients promptly and professionally upon arrival and check in/out.
• Verify demographics and insurance information; collect and scan IDs as needed.
• Schedule, reschedule, and cancel appointments and document messages in EMR.
• Assist with billing inquiries and patient communications while maintaining HIPAA standards.
• Maintain organized front-desk area and spaces for patient privacy.

Skills

Verbal and written communication

Customer service

Multitasking

Attention to detail

Data entry

Confidential information handling

Attendance & punctuality

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR) systems

eClinicalWorks (eCW)

Job description

IMedicine in Flower Mound, TX, seeks a friendly Medical Front Desk Receptionist to greet patients, verify demographics, schedule visits, and process payments while maintaining HIPAA compliance.

You will work with providers, clinical staff, billing, and management to keep patient flow smooth and ensure accurate EMR entries. Experience in medical offices and EHR systems is preferred; training is provided, and benefits include 401(k), Bonus, PTO, and competitive compensation.