Medical Front Desk & Patient Experience Specialist

Optima Medical Ltd; Kingman (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Optima Medical in Arizona is seeking a Front Desk Receptionist to handle patient check-in, verify insurance, and manage scheduling. The role supports a 30-location network and requires strong customer service and communication skills.

The position emphasizes teamwork, multitasking, and accurate data entry in a fast-paced healthcare environment. HS diploma or GED is required, with preference for prior front desk and EMR experience.

Qualifications

• 1 year medical front office experience preferred.
• 1 year customer service experience required.
• Experience with EMR systems.
• Excellent written and verbal communication skills.
• Detail oriented and able to multitask.

Responsibilities

• Verify insurance coverage.
• Collect past due balances and copayments upon check-in.
• Answer phones and relay messages.
• Confirm patient appointments.
• Schedule initial and follow-up appointments.
• Input/Update patient information, including insurance.

Skills

Customer service

Communication

Multitask

Teamwork

Detail oriented

Education

HS diploma or GED

Tools

EMR

Job description

Optima Medical in Arizona is seeking a Front Desk Receptionist to handle patient check-in, verify insurance, and manage scheduling. The role supports a 30-location network and requires strong customer service and communication skills.

The position emphasizes teamwork, multitasking, and accurate data entry in a fast-paced healthcare environment. HS diploma or GED is required, with preference for prior front desk and EMR experience.