HIPAA‑Aware Front Desk Coordinator – Medical/Behavioral Health

Paycom - ATS; Plymouth (NH); On-site; USD 38,000 - 52,000; Full time

Job summary

Paycom - ATS in Plymouth, NH seeks a friendly front desk administrator to greet clients, answer inquiries, and manage scheduling for behavioral health services. You will use practice management software to coordinate appointments and ensure efficient daily operations.

The role requires HIPAA-compliant record-keeping, the ability to coordinate with therapists and providers, and the handling of payments and co-pays with professionalism.

Qualifications

• Minimum 1 year of front desk or medical/behavioral health administrative experience.
• Ability to work independently and own daily responsibilities.
• Strong scheduling, client communication, and administrative workflow knowledge.
• Friendly, professional demeanor with clients, families, therapists, and providers.

Responsibilities

• Greet clients and manage inquiries via in person, phone, or email.
• Schedule, confirm, and update appointments using practice management software.
• Prepare next day’s schedule with notes on co-pays, forms, and insurance cards.
• Coordinate with Billing Manager and other providers as needed.
• Maintain HIPAA-compliant client records and confidentiality.
• Collect payments and co-pays; manage payments.

Skills

Front desk

Scheduling

Communication

HIPAA compliance

Administrative workflows

Data entry

Confidentiality

Education

High school diploma or equivalent

Medical admin training

Tools

Practice management software

Job description

Paycom - ATS in Plymouth, NH seeks a friendly front desk administrator to greet clients, answer inquiries, and manage scheduling for behavioral health services. You will use practice management software to coordinate appointments and ensure efficient daily operations.

The role requires HIPAA-compliant record-keeping, the ability to coordinate with therapists and providers, and the handling of payments and co-pays with professionalism.