Remote Office Manager for Behavioral Health

Paycom - ATS; Hanover (NH); Remote; USD 42,000 - 62,000; Full time

Job summary

Paycom - ATS is seeking an Office Manager to maintain daily operations of a therapy office and serve as a key contact for clients, therapists, and staff. The role requires HIPAA compliance, strong organizational skills, and the ability to work with a remote administrative team across NH and MS.

The ideal candidate will own daily office operations, troubleshoot routine issues, and communicate effectively using EMR, practice management software, email, and video conferencing while maintaining a

Qualifications

• Minimum of 3 years of front desk or medical/behavioral health administrative experience.
• Minimum of 2 years of experience with insurance verification, benefits, co-pays, authorizations, and payer requirements.
• Strong written and verbal communication skills in a professional setting.
• Technologically proficient with remote communication and administrative tools.

Responsibilities

• Greet clients in a professional, friendly, and empathetic manner in person, by phone, or by email.
• Answer phone calls, respond to emails, and manage appointment inquiries.
• Schedule, confirm, and update client appointments using practice management software.
• Prepare the following day's schedule for clinicians with clear notations on co-pays, forms, and authorizations.
• Handle client insurance documents ensuring HIPAA-compliant documentation.
• Verify and maintain insurance information and follow up on issues.
• Maintain accurate client records while protecting confidentiality.
• Collect and track client payments and co-pays.
• Assist with credentialing tasks and payer workflows as needed.
• Coordinate with other providers and outside services; communicate with remote team.

Skills

Time management

Communication

Organizational skills

HIPAA compliance

Remote team communication

Problem solving

Customer service

Attention to detail

Tools

Practice management software

Electronic Medical Records (EMR)

Video conferencing

Email

Messaging platforms

Job description

Paycom - ATS is seeking an Office Manager to maintain daily operations of a therapy office and serve as a key contact for clients, therapists, and staff. The role requires HIPAA compliance, strong organizational skills, and the ability to work with a remote administrative team across NH and MS.

The ideal candidate will own daily office operations, troubleshoot routine issues, and communicate effectively using EMR, practice management software, email, and video conferencing while maintaining a