Higher Ed AI Solutions Engineer (Remote)

Tech Sales Jobs; Denver (CO); Hybrid; USD 135,000 - 180,000; Full time

Job summary

Salesforce is hiring an Account Solution Engineer for Higher Education to collaborate with sales, product experts, and partners. You will develop tailored solutions addressing institutional challenges and demonstrate Salesforce platform value from discovery to demonstration, focusing on student lifecycle and operational efficiency.

Role requires deep education domain understanding, strong technical acumen, and the ability to articulate business value to diverse stakeholders, including university

Qualifications

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS.
• 7+ years of combined experience working with Salesforce or other CRM solutions, with a focus on education.
• 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
• Artificial Intelligence and/or Data Certifications, Salesforce-preferred, related to generative AI and LLM concepts.

Responsibilities

• Lead the Solution Cycle from discovery to close with account executives, product specialists, and partners.
• Understand institutional needs and map them to Salesforce solutions within higher education. Exposure to non-traditional and K-12 organizations possible.
• Position Salesforce as a strategic partner through tailored demonstrations aligned to institutional goals.
• Translate education operations into technology solutions and communicate value to both technical and non-technical stakeholders.
• Lead technical responses to RFPs/RFIs ensuring alignment with priorities and Salesforce value.
• Collaborate across teams to align solutions with institutional needs and industry trends.
• Stay ahead of industry trends to inform solution recommendations and innovations.
• Meet quarterly and annual performance goals for customer engagement, solution development, and revenue.

Skills

Solution engineering

Salesforce

CRM knowledge

Education sector

Education

BS/MS in Computer Science or MIS

Tools

Salesforce

Education Cloud

OmniScript

Job description

Salesforce is hiring an Account Solution Engineer for Higher Education to collaborate with sales, product experts, and partners. You will develop tailored solutions addressing institutional challenges and demonstrate Salesforce platform value from discovery to demonstration, focusing on student lifecycle and operational efficiency.

Role requires deep education domain understanding, strong technical acumen, and the ability to articulate business value to diverse stakeholders, including university