Higher Ed Account Solution Engineer - Remote

Tech Sales Jobs; United States; Hybrid; USD 135,000 - 180,000; Full time

Job summary

Salesforce is seeking an Account Solution Engineer for Higher Education to partner with sales, product teams and educational institutions. You will lead the technical cycle from discovery to close, tailoring demonstrations to institutional goals and translating education processes into practical Salesforce-based solutions.

You will collaborate across teams, stay ahead of industry trends, and contribute to revenue through demonstrations, RFPs, and value realization.

Qualifications

• BS/MS/PhD in Computer Science, Software Engineering or MIS.
• 7+ years of experience with Salesforce or other CRM solutions, with focus on education.
• 5+ years in solution engineering, consulting, enterprise software delivery, or customer success.
• AI and/or data certifications, Salesforce-preferred, related to generative AI and LLM concepts.
• Deep understanding of education operations including student lifecycle management, financial aid, enrollment, and alumni relations.
• Strong technical acumen with experience configuring and demonstrating Salesforce or similar enterprise platforms.
• Exceptional communication and presentation skills with ability to translate complex concepts.
• Proven ability to lead discovery sessions and craft tailored solutions for clients.
• Open to travel ~40%.
• Salesforce certifications including Administrator, Education Cloud Consultant, Data 360 Cert, and Experience Cloud.
• Experience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plus.

Responsibilities

• Lead the technical aspects of the sales cycle from discovery to close.
• Engage with education institutions to understand challenges and map them to Salesforce solutions.
• Prepare and present tailored demonstrations aligned to institutional goals.
• Translate education processes into technology solutions for diverse stakeholders.
• Support RFP and proposal processes with technical responses showing Salesforce value.
• Collaborate with sales, product teams, services and partners to deliver customer success.
• Stay ahead of education and technology trends and incorporate insights into recommendations.
• Meet quarterly and annual engagement, solution development, and revenue targets.
• Invest in ongoing training, certifications and mentorship to enhance effectiveness.
• Drive consumption and value realization through health checks and workshops.

Skills

Solution engineering

CRM systems

Education sector knowledge

Communication skills

Education

BS, MS or PhD in CS/Software Engineering/MIS

Tools

Agentforce for Education

Salesforce Industries (Vlocity)

OmniScript

Industry Components

Job description

Salesforce is seeking an Account Solution Engineer for Higher Education to partner with sales, product teams and educational institutions. You will lead the technical cycle from discovery to close, tailoring demonstrations to institutional goals and translating education processes into practical Salesforce-based solutions.

You will collaborate across teams, stay ahead of industry trends, and contribute to revenue through demonstrations, RFPs, and value realization.