High-Volume Patient Outreach Specialist

Happy Health and Wellness; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Happy Health & Wellness is seeking a Patient Acquisition Specialist to be the first contact for individuals exploring services. You will guide scheduling, provide support, and ensure a smooth patient experience from inquiry to booked appointment.

The role emphasizes high-volume outbound calling, compassionate communication, and collaboration with clinic front desk teams to reduce no-shows and improve patient engagement.

Qualifications

• Experience in customer service, call center support, or scheduling.
• Able to manage high-volume outbound and inbound calls.
• Strong interpersonal and communication skills with empathy.

Responsibilities

• Manage patient inquiries and leads in the CRM.
• Make outbound calls to follow up and schedule appointments.
• Communicate clearly to prepare patients for visits.
• Coordinate with front desk to confirm appointments and reduce no-shows.
• Review provider schedules and fill openings efficiently.
• Assist with rescheduling and navigate appointment options.
• Collaborate with marketing and leadership on trends and barriers.
• Support patient engagement workflows and reminders in the system.
• Maintain HIPAA confidentiality and data accuracy.
• Track performance metrics with analytics to improve engagement.

Skills

Outbound calling

Customer service

CRM familiarity

Scheduling

Communication

HIPAA compliance

Tools

GoHighLevel

Keap

eClinicalWorks

Job description

Happy Health & Wellness is seeking a Patient Acquisition Specialist to be the first contact for individuals exploring services. You will guide scheduling, provide support, and ensure a smooth patient experience from inquiry to booked appointment.

The role emphasizes high-volume outbound calling, compassionate communication, and collaboration with clinic front desk teams to reduce no-shows and improve patient engagement.