Patient Acquisition Specialist

Happy Health and Wellness; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Happy Health & Wellness is seeking a Patient Acquisition Specialist to be the first contact for individuals exploring services. You will guide scheduling, provide support, and ensure a smooth patient experience from inquiry to booked appointment.

The role emphasizes high-volume outbound calling, compassionate communication, and collaboration with clinic front desk teams to reduce no-shows and improve patient engagement.

Qualifications

• Experience in customer service, call center support, or scheduling.
• Able to manage high-volume outbound and inbound calls.
• Strong interpersonal and communication skills with empathy.

Responsibilities

• Manage patient inquiries and leads in the CRM.
• Make outbound calls to follow up and schedule appointments.
• Communicate clearly to prepare patients for visits.
• Coordinate with front desk to confirm appointments and reduce no-shows.
• Review provider schedules and fill openings efficiently.
• Assist with rescheduling and navigate appointment options.
• Collaborate with marketing and leadership on trends and barriers.
• Support patient engagement workflows and reminders in the system.
• Maintain HIPAA confidentiality and data accuracy.
• Track performance metrics with analytics to improve engagement.

Skills

Outbound calling

Customer service

CRM familiarity

Scheduling

Communication

HIPAA compliance

Tools

GoHighLevel

Keap

eClinicalWorks

Job description

**THIS IS A HIGH VOLUME OUTBOUND CALLING SALES POSITION**

Happy Health & Wellness is expanding, and we are looking for a warm, patient-focused professional to join our team. This role is ideal for someone who enjoys helping patients, thrives on communication, and plays a key part in ensuring our clinics operate smoothly and efficiently.As a Patient Acquisition Specialist, you will be the first point of contact for individuals interested in our services. Your goal is to provide an exceptional experience, guide patients through the scheduling process, and ensure they feel informed and supported from initial inquiry to booked appointment.

What You’ll Do:

• Manage incoming inquiries and patient leads through KEAP and maintain accurate information in the CRM.
• Make consistent outbound calls to follow up with patients, answer questions, and assist them in scheduling their appointments.
• Provide friendly, clear, and compassionate communication to help patients feel confident and prepared for their visit.
• Coordinate closely with clinic front desk teams to confirm appointments, reduce no-shows, and understand reasons for cancellations.
• Review provider schedules daily and identify opportunities to fill openings efficiently.
• Assist with rescheduling needs and help patients navigate available appointment options.
• Collaborate with marketing and clinical leadership to provide feedback on patient trends, frequently asked questions, and barriers to booking.
• Support ongoing improvements to patient engagement workflows, reminders, and follow-up processes within GHL.
• Maintain accuracy and confidentiality of patient information in accordance with HIPAA standards.
• Monitor performance metrics and partner with analytics to identify trends and opportunities to strengthen patient engagement.

What We’re Looking For:

• Experience in customer service, call center support, medical office scheduling, or patient coordination.
• Comfort making high-volume outbound and inbound calls in a fast-paced environment.
• Strong interpersonal skills with the ability to build rapport, ease concerns, and guide patients confidently.
• Highly organized, dependable, and able to manage multiple tasks at once.
• Team player with strong communication skills and a willingness to collaborate across departments.
• Familiarity with CRM platforms (GoHighLevel or Keap preferred) and/or medical scheduling systems such as eClinicalWorks is a plus.
• Healthcare, wellness, or clinic experience preferred but not required.

Why You’ll Love Working Here:

You will be part of a supportive team that values proactive health, clear communication, and excellent patient care. We encourage initiative, teamwork, and continuous improvement. Your ideas and contributions will have a direct impact on patient experience and clinic operations.

Compensation:

$18 per hour, based on experience. This position is non-exempt and eligible for standard employee benefits according to company policy.