Patient Access Services Representative

Health, Inc; Melville (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Health, Inc. is seeking an Outreach Associate to support inpatient and outpatient access by handling registration, insurance verification, scheduling, and billing.

The role focuses on engaging eligible patients through proactive outreach and relationship building to enroll in Health Management programs. You will identify eligible individuals, explain program benefits, and assist with enrollment while ensuring accurate eligibility screening and timely documentation to meet operational goals.

Qualifications

• High school diploma or equivalent.
• 0-1 years of relevant experience preferred.
• Strong communication and interpersonal skills are essential.
• Experience with electronic health records (EHR) or CRM platforms is a plus.

Responsibilities

• Assist with pre-registration and registration processes.
• Verify insurance coverage and obtain authorizations as needed.
• Assist with scheduling and billing duties.
• Engage patients through outbound outreach to educate and enroll in Health Management programs.
• Maintain accurate documentation to meet operational goals and targets.

Skills

0-1 years experience

EHR/CRM familiarity

Communication skills

Education

High school diploma or equivalent

Tools

EHR/CRM systems

Job description

This role involves supporting inpatient and outpatient access by performing registration, insurance verification, scheduling, and billing duties. The Outreach Associate is responsible for engaging eligible patients/members through proactive outreach, education, and relationship building to facilitate enrollment into Health Management programs. They identify eligible individuals, explain program benefits, and assist with enrollment to ensure appropriate care coordination. The position emphasizes high-quality patient engagement, accurate eligibility screening, and timely documentation to meet operational goals. Key responsibilities include assisting with pre-registration and registration, verifying insurance coverage, obtaining authorizations, collecting payments, and supporting billing functions. The role involves conducting outbound outreach via phone or in person to engage patients, clearly explaining program services, building rapport, scheduling appointments, addressing questions, and supporting patient participation. The role requires meeting productivity and engagement targets.

Qualifications include a high school diploma or equivalent, with 0-1 years of relevant experience preferred. Strong communication and interpersonal skills are essential, especially in engaging diverse populations. Experience with electronic health records or CRM platforms is a plus.