Customer Experience Specialist — Growth & Benefits

Home Organizers; Glendale (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401K Retirement Plan

Paid Vacation Time

Paid Holidays

Job summary

A customer service-oriented company in Glendale, CA, is seeking a Customer Service Representative. In this role, you'll manage high-volume inbound calls, assist customers with troubleshooting, and drive satisfaction through effective service. Applicants should have 1-2+ years in a similar role, possess strong communication skills, and be detail-oriented. The position offers a pay rate of $22.00 per hour plus performance-based bonus incentives. Benefits include medical, dental, vision insurance, 401K retirement plan, and paid vacation time.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Strong communication skills with a bubbly demeanor.

Responsibilities

• Handle high-volume inbound calls and provide professional support.
• Assist customers with product setup and troubleshooting.
• Process claims and warranty-related requests.

Skills

Customer service experience

Communication skills

Multitasking

Detail-oriented

Familiarity with ERP systems

Salesforce knowledge

Job description

A customer service-oriented company in Glendale, CA, is seeking a Customer Service Representative. In this role, you'll manage high-volume inbound calls, assist customers with troubleshooting, and drive satisfaction through effective service. Applicants should have 1-2+ years in a similar role, possess strong communication skills, and be detail-oriented. The position offers a pay rate of $22.00 per hour plus performance-based bonus incentives. Benefits include medical, dental, vision insurance, 401K retirement plan, and paid vacation time.