On-Site Customer Support Advocate

ViaPlus by VINCI Highways; Anaheim (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

ViaPlus by VINCI Highways is seeking a Customer Service Representative for on-site work in Anaheim, CA. You will handle 100+ daily calls, assist walk-in customers, and maintain accurate records while promoting positive relations with clients and coworkers.

Strong verbal and written communication, excellent attendance, and a team-oriented mindset are essential. Bilingual Spanish is a plus; high school diploma required.

Qualifications

• High school diploma or GED.
• Customer service experience is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Promote positive customer relations with customers and coworkers.
• Answer 100+ routine and non-routine customer calls daily.
• Acquire a working knowledge of our database.
• Communicate with a variety of people across levels within the organization.
• Suggest improvements to workflow processes and profitability.
• Develop strong teamwork and meet productivity, schedule, and quality standards.
• Provide information about products and services.
• Maintain customer records by updating account information.
• Resolve service problems and ensure resolution follow-up.
• Provide face-to-face customer service with walk-in customers.

Skills

Phone etiquette

Verbal communication

Punctuality

Detail orientation

Interpersonal skills

Customer service

Teamwork

Problem solving

Microsoft Office

Written communication

Education

High school diploma

Customer Service experience a plus

Bilingual Spanish a plus

Tools

Microsoft Office

Job description

ViaPlus by VINCI Highways is seeking a Customer Service Representative for on-site work in Anaheim, CA. You will handle 100+ daily calls, assist walk-in customers, and maintain accurate records while promoting positive relations with clients and coworkers.

Strong verbal and written communication, excellent attendance, and a team-oriented mindset are essential. Bilingual Spanish is a plus; high school diploma required.