Outbound Customer Service Pro - High-Volume Calls & Growth

Nexgen Air Conditioning Heating and Plumbing; Anaheim (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Market Value Compensation

Robust PTO Plan

Health, Vision, and Dental plans

401K Retirement Plan

Life Insurance

Continuous Training

Job summary

A service company in Anaheim is seeking a full-time Customer Service Representative to join their dynamic team. The role involves handling high volumes of inbound and outbound calls, responding to email inquiries, and maintaining customer accounts. Candidates should have at least 1 year of customer service experience and basic computer proficiency. The position offers robust benefits including health plans and a 401K retirement plan, along with opportunities for professional development.

Qualifications

• 1-year customer service experience required.
• Preferred sales or upselling membership experience.
• Must be able to sit for long periods.

Responsibilities

• Handle high volume inbound customer service calls.
• Making/handling high volume of outbound calls.
• Respond to e-mail inquiries.
• Maintain accurate customer information.

Skills

Customer service experience

Sales experience

Basic computer proficiency

Fluent in English

Education

High School Diploma or GED

Tools

Microsoft applications

Service Titan

Job description

A service company in Anaheim is seeking a full-time Customer Service Representative to join their dynamic team. The role involves handling high volumes of inbound and outbound calls, responding to email inquiries, and maintaining customer accounts. Candidates should have at least 1 year of customer service experience and basic computer proficiency. The position offers robust benefits including health plans and a 401K retirement plan, along with opportunities for professional development.