Bilingual Spanish Customer Support Specialist

Accendra Health, Inc.; Anaheim (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) plan

Parental leave

Domestic partner benefits

Job summary

Accendra Health, Inc. seeks a bilingual Customer Service Representative in Anaheim, CA to support patients with product information, order placement, and issue resolution in a high-volume inbound call center.

You will learn two Byram therapies, document interactions, and meet KPIs while delivering empathetic service in English and Spanish. The role requires a high school diploma, 1-2 years of customer service experience (call center preferred), and bilingual proficiency.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Bilingual in Spanish/English - Required.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system.
• Make outbound calls to patients, referrals, and sales as needed.
• Troubleshoot and resolve patient issues using available resources.
• Learn and apply knowledge of two Byram therapies to assist patients.
• Communicate effectively with patients, teammates, healthcare professionals, and sales team.
• Meet and exceed KPIs.
• Perform other duties as required.

Skills

Bilingual Spanish/English

Customer service

MS Office

Education

High School Diploma or equivalent

1-2 years of customer service experience

Call center experience

Tools

MS Office

Job description

Accendra Health, Inc. seeks a bilingual Customer Service Representative in Anaheim, CA to support patients with product information, order placement, and issue resolution in a high-volume inbound call center.

You will learn two Byram therapies, document interactions, and meet KPIs while delivering empathetic service in English and Spanish. The role requires a high school diploma, 1-2 years of customer service experience (call center preferred), and bilingual proficiency.