On-Site Customer Experience Specialist

ViaPlus by VINCI Highways; Corona (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

ViaPlus by VINCI Highways in Corona, CA is seeking a Customer Service Representative to handle high‑volume calls, walk‑in customers, and provide information on products and services. You will maintain records and work with a fast‑paced team to ensure accurate issue resolution.

The role requires excellent communication, empathy, and organizational skills; a strong customer‑oriented approach is essential. On‑site hours are Monday–Friday, 8:00am–6:00pm, with a focus on delivering exceptional

Qualifications

• High school diploma or GED required.
• Customer service experience is a plus.
• Bilingual Spanish a plus.

Responsibilities

• Promote positive customer relations with customers and coworkers.
• Answer 100+ routine and non‑routine customer calls daily.
• Acquire a working knowledge of our database.
• Communicate with a variety of people across various levels within the organization.
• Make suggestions on improving/streamlining workflow processes and enhancing profitability.
• Develop a strong teamwork ethic.
• Consistently meet established productivity, schedule adherence, and quality standards.
• Quickly and accurately identify/assess individual needs and take action to satisfy those needs.
• Provide information about products and services.
• Maintains customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment; and following up to ensure resolution.
• Provide face‑to‑face customer service with walk‑in customers.
• Must follow all company rules and procedures.
• Ability to deal with customers in a courteous, polite, and professional manner always.
• Other duties as assigned.

Skills

Phone etiquette

Verbal communication

Attendance punctuality

Prompt service

Interpersonal skills

Empathy for customers

Customer relationships

Teamwork

Written communication

Reading comprehension

Organizational skills

Problem solving

MS Office

Education

High School Diploma or GED

Customer Service Experience a plus

Bilingual Spanish a plus

Job description

ViaPlus by VINCI Highways in Corona, CA is seeking a Customer Service Representative to handle high‑volume calls, walk‑in customers, and provide information on products and services. You will maintain records and work with a fast‑paced team to ensure accurate issue resolution.

The role requires excellent communication, empathy, and organizational skills; a strong customer‑oriented approach is essential. On‑site hours are Monday–Friday, 8:00am–6:00pm, with a focus on delivering exceptional