Customer Service & Sales Support

Schilling Supply Company; La Crosse (WI); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Schilling Supply Company in Wisconsin is seeking a Customer Service and Sales Support Representative to be the vital link between customers and internal teams, ensuring seamless communication and excellent service while supporting sales.

You will handle inquiries, process orders, manage accounts, track interactions, and contribute to process improvements through proactive communication and teamwork. The role offers growth within a collaborative environment.

Qualifications

• Ability to prioritize tasks effectively in a fast-paced environment.
• Experience with ERP platforms and order processing tools.
• Excellent written and verbal communication skills.
• Experience in customer service problem-solving and managing customer accounts.
• Proficiency with Microsoft Office Suite.
• Ability to collaborate across departments to meet client needs.

Responsabilités

• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Support the sales team by managing client accounts and processing orders.
• Track customer interactions, update account information, and support data-driven decisions.
• Assist in maintaining customer relationships through proactive communication and follow-ups.
• Maintain accurate records of interactions, transactions, and account details.
• Contribute to process improvements by offering feedback on service challenges.

Connaissances

Prioritization

Communication skills

Customer service

Data-driven decision making

Microsoft Office

Cross-functional collaboration

Outils

ERP platforms

Order processing tools

Microsoft Office Suite

Description du poste

Customer Service and Sales Support Representative

Job Summary

We are seeking a dynamic and proactive Customer Service and Sales Support professional to join our team. In this role, you will be the vital link between our customers and internal teams, ensuring seamless communication, exceptional customer experiences, and effective sales support. Your energetic approach will drive customer satisfaction, foster strong relationships, and contribute to the growth of our business.

Duties

• Provide outstanding customer service by addressing inquiries, resolving issues promptly, and ensuring client satisfaction across multiple channels.
• Support the sales team by managing client accounts, processing orders using order processing tools, and assisting with sales documentation.
• Track customer interactions, update account information, and support data-driven decision making.
• Assist in managing customer relationships through proactive communication, follow-ups, and relationship management strategies.
• Maintain accurate records of customer interactions, transactions, and account details for seamless internal communication.
• Contribute to process improvements by providing feedback on customer service challenges and suggesting solutions to enhance customer experience.

Skills

• Ability to prioritize tasks effectively in a fast-paced environment.
• Experience with ERP platforms and order processing tools to facilitate smooth transactions.
• Excellent communication skills—both written and verbal.
• Demonstrated ability in customer service problem-solving and managing customer accounts with a focus on relationship management.
• Knowledge of Microsoft Office Suite.
• Ability to collaborate across departments through internal communication channels to ensure client needs are met promptly.

Join us in delivering exceptional client experiences while advancing your career in an environment that values energetic teamwork, transparency, and continuous growth!