Customer Service Representative

Trident Solutions; Sherman (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Trident Solutions in Sherman, TX seeks a Customer Service Specialist to handle high-volume order entry and basic customer interactions. You will be the primary contact for purchase orders, inquiries, and requests, emphasizing speed, accuracy, and professionalism.

The role requires sharp data entry, strong communication, and the ability to follow established workflows while coordinating with sales, production, and shipping teams.

Qualifications

• High school diploma or equivalent required.
• Strong data entry and 10-key skills.
• Proficiency with Microsoft Office and business systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Enter and process customer purchase orders accurately and efficiently.
• Handle calls and emails about order status and basic questions.
• Verify pricing using pricing files and procedures.
• Create and manage Salesforce cases for inquiries and orders.
• Maintain documentation of customer interactions and escalate as needed.

Skills

Data entry

Attention to detail

Customer service

Time management

Organization

Verbal communication

Written communication

Procedures adherence

Team collaboration

10-key data entry

Education

High school diploma

Tools

Microsoft Office

Business systems

Job description

Title: Customer Service SpecialistFunctional Area: Customer ServiceReports to: Director of Customer ServicePosition Description:Customer Service Representatives are responsible for high‑volume order entry and basic customer interactions. They serve as the primary point of contact for incoming customer purchase orders, inquiries, and requests. The focus of this role is speed, accuracy, and professionalism while following established processes and procedures.Primary ResponsibilitiesEnter and process customer purchase orders accurately and efficientlyHandle incoming customer calls and emails related to order status, basic product questions, and order entryVerify pricing using approved pricing files and established proceduresCreate and manage Salesforce cases for customer inquiries and order requestsMaintain accurate documentation of customer interactionsFollow established communication procedures, guidelines, and policiesCoordinate with internal departments such as sales, production, and shipping as requiredIdentify issues requiring escalation and route them to Tier 2 Customer Service RepresentativesMaintain professionalism and positive relationships with internal and external customersMeet order processing accuracy and productivity expectationsKey CompetenciesStrong data entry and attention to detailAbility to manage high‑volume order entryCustomer service orientationTime management and organizationClear verbal and written communicationAbility to follow established procedures and workflowsBasic problem solving and decision makingTeam collaborationPreferred QualificationsHigh school diploma or equivalent requiredPrevious customer service or administrative experience preferredStrong data entry and 10‑key skillsProficiency with Microsoft Office and business systemsAbility to work in a fast‑paced environment