Customer Service Representative

Wenthe-Davidson Engineering Co.; New Berlin (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

Wenthe-Davidson Engineering Co. in Wisconsin is seeking a motivated Customer Order Entry Specialist to serve as the first line of contact for customers. You will enter orders into ERP, pull data from ERP/EDI portals, and coordinate with scheduling to provide shipping updates.

Ideal candidates have a high school diploma, at least 2 years in customer service, and strong communication. Proficiency with MS Office and ERP systems (Infor SyteLine a plus) is preferred; resilience and problem-solving

Qualifications

• High School diploma or equivalent.
• Minimum of 2 years of customer service experience. Experience supporting business clients preferred.
• Ability to work in a fast-paced environment, handling a variety of tasks.
• Proficient in MS Office and ERP; Infor SyteLine a plus.
• Strong communication skills, both written and oral.
• Ability to maintain composure in stressful or challenging situations.
• Desire to learn and grow.
• Process and problem-solving mindset.

Responsibilities

• Enters customer orders into ERP.
• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
• Confirms orders and works with scheduling to provide shipping updates and notify customers of backorders or delivery changes.
• Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
• Initiates customer JIT RFQs, revision updates and part reactivations.
• Resolves price and part discrepancies and updates the system with ISO change control.
• Coordinates and completes customer compliance requests and ASNs.
• Maintains records relative to customers and orders (pricing, customer lists).
• Sets up and administers customer master files in ERP system.
• Maintains and updates order entry procedures.
• Backs up planning on scheduling orders in ERP system.

Skills

Customer service

Communication

Detail oriented

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

Infor SyteLine (ERP)

Job description

Description

• Enters customer orders into ERP.
• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
• Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.
• Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
• Initiates customer JIT RFQs, revision updates and part reactivations.
• Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.
• Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).
• Maintains records relative to customers and orders, such as item pricing, and customer lists.
• Sets up and administers "customer master" files in ERP system.
• Maintains and updates order entry procedures.
• Backs up planning on scheduling orders in ERP system.

Description

What we're looking for:

Someone who brings a genuine passion for engagement and responsive service to every customer interaction.

Essential Duties And Responsibilities

• Enters customer orders into ERP.
• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
• Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.
• Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
• Initiates customer JIT RFQs, revision updates and part reactivations.
• Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.
• Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).
• Maintains records relative to customers and orders, such as item pricing, and customer lists.
• Sets up and administers "customer master" files in ERP system.
• Maintains and updates order entry procedures.
• Backs up planning on scheduling orders in ERP system.

Requirements

• High School diploma or equivalent.
• Minimum of 2 years of customer service experience. Experience supporting business clients preferred.
• Ability to work in a fast-paced environment, handling a variety of tasks.
• Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor SyteLine a plus). Organized and detail oriented.
• Strong communication skills, both written and oral.
• Ability to maintain composure in stressful or challenging situations.
• Desire to learn and grow.
• Process and problem-solving mindset.