High-Volume Admin & Customer Support Specialist

LaneStaffing, Inc; Houston (TX); On-site; Full time

Job description

Job Summary

LaneStaffing is seeking detail-oriented and customer-focused professionals for a high-volume administrative support assignment in a structured office environment.

This role requires individuals who are comfortable working with sensitive information, performing detailed data entry, responding to public inquiries, and supporting time-sensitive operations. Ideal candidates thrive in fast-paced environments, demonstrate professionalism, and maintain strong attention to detail.

Key Responsibilities

• Accurately enter and update records in internal systems

• Review documentation for completeness and accuracy

• Respond professionally to inbound calls and email inquiries

• Provide accurate information regarding processes, timelines, and requirements

• Maintain confidentiality of sensitive records and information

• Prioritize daily assignments and meet processing deadlines

• Investigate and resolve discrepancies requiring follow-up

• Work collaboratively in a team-based office environment

Schedule

• Monday – Friday, 8:00 AM – 5:00 PM

• Some late nights and weekends required during peak operational periods

Minimum Qualifications

• High school diploma or GED

• At least 1 year of clerical or office experience

• At least 2 years of customer service experience

• Minimum typing speed of 35 words per minute

• Strong attention to detail

• Professional phone and email etiquette

• Ability to handle confidential information with discretion

Preferred

• Experience in high-volume processing environments

• Bilingual (English required; Spanish, Vietnamese, Mandarin, or Chinese highly preferred)

• Familiarity with Microsoft Office (Excel, Word, Outlook)

Work Environment

• Office-based setting

• Extended computer use

• Occasional lifting up to 30 lbs

• Must be comfortable sitting for extended periods

Additional Requirements

• Must pass background screening

• Must be able to commit to the full project timeline (February – October 2026)