Customer Service & Admin Assistant PT

Simera; United States; Remote; USD 35,000 - 56,000; Full time

Job summary

Simera is seeking a highly organized Customer Service & Admin Assistant to support customers and assist with day-to-day administrative tasks. The role emphasizes strong communication, accuracy, and professionalism while coordinating schedules and assisting internal teams.

You will respond to inquiries across channels, maintain records, manage calendars, and support onboarding and projects while ensuring a positive customer experience.

Qualifications

• Candidates should have prior experience in customer service or administrative support.
• Ability to manage multiple tasks and deadlines with accuracy.
• Proficient in CRM systems and standard office software.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to questions.
• Handle requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex issues to appropriate teams.
• Maintain records of interactions, requests, and resolutions.
• Manage calendars, appointments, and scheduling.
• Organize and maintain digital files and databases.
• Perform data entry and update information.
• Prepare reports, spreadsheets, documents, and presentations.
• Coordinate information between customers and internal teams.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Time management

Problem solving

Multitasking

CRM proficiency

Google Workspace

Tools

CRM software

Google Workspace

MS Office

Excel

Job description

We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.
• Escalate complex customer issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
• Coordinate information and requests between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes when required.
• Support onboarding, internal projects, and other operational activities.
• Identify recurring customer or administrative issues and communicate them to the appropriate teams.
• Maintain confidentiality when handling customer, employee, and company information.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Strong problem-solving and active listening abilities.
• Ability to manage multiple customer and administrative tasks simultaneously.
• Strong follow-up and task-management skills.
• Proficiency withGoogle Workspace or Microsoft Office.
• Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
• Ability to communicate professionally with customers and internal teams.
• Ability to work independently and take initiative.
• Professional, reliable, empathetic, and proactive approach.

Requirements

• Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.
• Experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, calendars, or other business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate effectively with remote teams.
• Reliable internet connection and a suitable setup for remote work.
• Professional, organized, dependable, and customer-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.