Customer Service Specialist

PierTech Systems, LLC; Chesterfield (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A growing manufacturing company in Chesterfield is seeking a Customer Service Specialist to assist customers by providing product and service information and resolving technical issues. The ideal candidate will have previous experience in customer service or sales, a positive demeanor, and excellent communication skills. Responsibilities include handling inquiries, troubleshooting issues, and maintaining customer records. This position offers a supportive work environment with various benefits.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot product issues and concerns.

Skills

Customer service experience

Sales experience

Ability to build rapport

Positive demeanor

Excellent communication skills

Detail-oriented

Tools

SAP

NetSuite

Job description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns, together with shipping and scheduling departments
• Document and update customer records based on interactions (inside ERP system)
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Detail-oriented
• Experience using SAP or NetSuite by Oracle

Company Description

Pier Tech Systems is a privately-owned steel manufacturing company (in business 25 years). We are a small business, experiencing exponential growth and looking to expand our team. We are pursuing talented team members who are looking for a long-term career with our company. The environment is compelling and positive, with lots of benefits.