Tech-Savvy Customer Service & Order Specialist

Ultimate Staffing; San Mateo (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Ultimate Staffing is seeking a Customer Service Specialist to support customers through the entire order lifecycle for a client in California. The role emphasizes problem solving, relationship building, and learning complex products in a fast-paced tech environment.

This is a full-time, contract-to-hire opportunity based in San Mateo, CA. The position entails coordinating with cross-functional teams, providing timely updates, and delivering excellent customer service.

Qualifications

• 2+ years of customer service, customer support, or order management experience.
• Experience with order entry and order processing.
• Salesforce experience required.
• Strong Microsoft Office skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning technical products and terminology.

Responsibilities

• Process customer orders from entry through delivery.
• Serve as a primary point of contact for customer inquiries.
• Coordinate with sales, operations, production, shipping, finance, and technical teams.
• Support service requests, repairs, and returns.
• Maintain accurate customer and order information in Salesforce.
• Provide proactive updates and exceptional customer service.
• Help identify opportunities to improve processes and customer experience.

Skills

Communication

Problem-solving

Multitasking

Learning new products

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics 365 (D365)

Job description

Ultimate Staffing is seeking a Customer Service Specialist to support customers through the entire order lifecycle for a client in California. The role emphasizes problem solving, relationship building, and learning complex products in a fast-paced tech environment.

This is a full-time, contract-to-hire opportunity based in San Mateo, CA. The position entails coordinating with cross-functional teams, providing timely updates, and delivering excellent customer service.