Remote Customer Care & Order Support Specialist

Progressive technology solutions; Boise (ID); Remote; USD 35,000 - 45,000; Full time

Job summary

Progressive technology solutions is seeking a customer service representative to manage inbound and outbound interactions with HP’s Small & Medium Business customers. Responsibilities include answering inquiries regarding orders, payment, shipping, and providing support on various issues.

The ideal candidate has 1 to 2 years of call center experience, excellent communication skills, and a background in order management systems like SAP or Oracle. This role offers the opportunity to work in a dynamic environment.

Qualifications

• 1 to 2 years of relevant call center experience in a customer-facing role.
• Expertise in issue resolution and decision-making.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound calls from HP’s Small & Medium Business customers.
• Resolve cases through collaboration with HP partners.
• Document all customer interactions using the case management tool.

Skills

Communication skills

Problem solving

Customer service

Excel skills

Order Management systems knowledge (SAP, Oracle…)

Education

High school diploma or equivalent

Tools

CRM applications

Job description

Progressive technology solutions is seeking a customer service representative to manage inbound and outbound interactions with HP’s Small & Medium Business customers. Responsibilities include answering inquiries regarding orders, payment, shipping, and providing support on various issues.

The ideal candidate has 1 to 2 years of call center experience, excellent communication skills, and a background in order management systems like SAP or Oracle. This role offers the opportunity to work in a dynamic environment.