SAP Order & Customer Service Specialist

Helpmates Staffing Services; Irvine (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Helpmates Staffing Services in Irvine, CA is hiring a Customer Service Representative to serve as the main point of contact for order processing, customer support, and issue resolution. You will process orders in SAP, coordinate with logistics, and ensure timely delivery in a fast-paced manufacturing environment.

The ideal candidate has 5+ years in customer service or order management, experience with SAP, strong communication, and attention to detail.

Qualifications

• 5+ years of experience in customer service, order management, or sales support.
• Experience with manufacturing, distribution, or industrial environments.
• Bachelor’s degree preferred, or equivalent work experience.

Responsibilities

• Process and confirm customer purchase orders using SAP.
• Coordinate with freight and logistics for on-time delivery.
• Manage orders, backorders, inventory inquiries, and shipments.
• Provide order confirmations, tracking, pricing, and delivery details.
• Handle returns, cancellations, and SRA.
• Generate shipping documents (BOL, invoices, labels).
• Maintain records and documentation.
• Deliver prompt, professional resolution to inquiries.

Skills

CRM experience

Order management

Communication

Multitasking

Problem solving

Education

Bachelor's degree preferred, or equivalent

Tools

SAP

MS Office

Job description

Helpmates Staffing Services in Irvine, CA is hiring a Customer Service Representative to serve as the main point of contact for order processing, customer support, and issue resolution. You will process orders in SAP, coordinate with logistics, and ensure timely delivery in a fast-paced manufacturing environment.

The ideal candidate has 5+ years in customer service or order management, experience with SAP, strong communication, and attention to detail.