Bilingual Customer Care & Order Specialist

H.T. Prof Executive Search; Oklahoma, United States, Northern America, Americas; Hybrid; USD 52,000 - 75,000; Full time

Job summary

Htprof is seeking a bilingual Customer Care Specialist to act as the primary contact for customers, handling inquiries, orders, and account management. You will coordinate with sales, manufacturing, and operations to ensure accurate orders, timely delivery, and high customer satisfaction.

Ideal candidates are organized, detail-oriented, and experienced in customer service, order management, and sales support, with proficiency in MS Office and ERP/CRM platforms such as SAP or Salesforce.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates and delivery timelines.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain customer information, pricing, and order records in an ERP system.
• Establish new customer accounts and manage databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfilment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications and product updates.
• Collaborate with sales, manufacturing, and operations to meet customer needs.
• Coordinate with manufacturing and operations to align production schedules with delivery expectations.
• Manage product returns, credits, and related customer service issues.

Job description

Htprof is seeking a bilingual Customer Care Specialist to act as the primary contact for customers, handling inquiries, orders, and account management. You will coordinate with sales, manufacturing, and operations to ensure accurate orders, timely delivery, and high customer satisfaction.

Ideal candidates are organized, detail-oriented, and experienced in customer service, order management, and sales support, with proficiency in MS Office and ERP/CRM platforms such as SAP or Salesforce.