High-Risk OB: Patient Services Specialist I

The University of Texas Medical Branch; Galveston (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

The University of Texas Medical Branch in Galveston seeks a Patient Services Specialist I to create a positive patient experience by coordinating clerical and medical activities and assisting with patient registration and access to UTMB services for new and returning patients.

Key responsibilities include delivering high-level customer service, scheduling, registration verifications, and ensuring patient confidentiality while guiding patients through billing and access processes.

Qualifications

• Associate’s degree required; no experience. An equivalent combination of education and experience may be considered.
• Valid Basic Life Support (BLS) certification must be obtained within 90 days of hire and maintained during employment.

Responsibilities

• Provide high level customer service in all interactions with internal and external customers.
• Coordinate clerical and medical activities, patient registration, and access to UTMB services.
• Maintain patient confidentiality and ensure accurate documentation and triage of calls.
• Assist with scheduling, reminder calls, and education on billing processes and financial responsibilities.

Skills

Customer service

Data analysis

Patient care

Communication

Problem-solving

Education

Associate’s degree

Tools

Excel

Word

Database management

Job description

The University of Texas Medical Branch in Galveston seeks a Patient Services Specialist I to create a positive patient experience by coordinating clerical and medical activities and assisting with patient registration and access to UTMB services for new and returning patients.

Key responsibilities include delivering high-level customer service, scheduling, registration verifications, and ensuring patient confidentiality while guiding patients through billing and access processes.