Patient Experience Specialist I

The University of Texas Medical Branch; Texas City (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

The University of Texas Medical Branch in Texas City seeks a Patient Services Specialist I to enhance patient experience by coordinating clerical and medical activities, handling registrations, and facilitating access to UTMB services for new and returning patients.

The role emphasizes strong customer service, accurate scheduling, and effective communication with patients, physicians, and care teams. On-site, 7:00 am–8:00 pm hours vary.

Qualifications

• Associate's degree or an equivalent combination of education and experience.
• Basic Life Support (BLS) certification within 90 days where required.
• Proven ability to handle patient data with confidentiality.

Responsibilities

• Deliver high-level customer service to internal and external customers.
• Coordinate clerical and medical activities and patient registration.
• Schedule appointments and provide financial counseling and cost estimates.
• Pre-register patients, verify eligibility, and document third-party coverage.
• Ensure patient confidentiality and proper documentation of encounters.
• Disclose and manage any obstacles to access or authorization.

Skills

Analytical and data-trending

Patient care knowledge

Written and oral communication

Problem solving

Education

Associate's degree

Tools

Excel

Word

Database management

Job description

The University of Texas Medical Branch in Texas City seeks a Patient Services Specialist I to enhance patient experience by coordinating clerical and medical activities, handling registrations, and facilitating access to UTMB services for new and returning patients.

The role emphasizes strong customer service, accurate scheduling, and effective communication with patients, physicians, and care teams. On-site, 7:00 am–8:00 pm hours vary.