High-Impact Retail Sales Manager | Lead & Elevate Teams

David; Friendswood (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

David is seeking a dynamic retail management leader to build and retain a high-performing team, deliver world-class customer service, and consistently beat sales plans. You will mentor staff, lead floor operations, and advance a five-star customer experience by optimizing performance, coaching, and staffing in a fast-paced apparel environment.

The role emphasizes workforce planning, budget-aware payroll, coaching, and maintaining inventory quality to support store success and customer

Qualifications

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Skills

Customer service orientation

Leadership

Coaching

Team management

Communication

Education

High School Diploma or higher

Retail management experience (2-4 years)

Tools

POS system

Job description

David is seeking a dynamic retail management leader to build and retain a high-performing team, deliver world-class customer service, and consistently beat sales plans. You will mentor staff, lead floor operations, and advance a five-star customer experience by optimizing performance, coaching, and staffing in a fast-paced apparel environment.

The role emphasizes workforce planning, budget-aware payroll, coaching, and maintaining inventory quality to support store success and customer