Retail Lead: Guest Experience & Team Coach

David; Pennsylvania; On-site; USD 42,000 - 65,000; Full time

Job summary

David is seeking a dynamic retail leader to build and retain a high-performing Dream Maker team, create a consistent environment of world-class customer service, and exceed sales plans. You will be a mentor, leader, and coach, mastering relationship building with guests and team members while driving engagement and five-star service.

In this management role, you will lead floor operations, assign shifts, coach selling skills, monitor payroll, and ensure inventory accuracy.

Qualifications

• High School Diploma or equivalent.
• Two to four years retail management experience.
• Experience with computerized POS systems.

Responsibilities

• Leads and models a customer-first culture across all roles.
• Assigns shifts, reviews results, and provides feedback for a five-star guest experience.
• Coaches and trains staff to improve selling skills and customer interactions.
• Monitors payroll to keep hours within budget and oversees inventory and receiving processes.

Skills

Customer focus

Leadership

Coaching

Staffing

Education

High School Diploma or degree

Tools

POS system

Job description

David is seeking a dynamic retail leader to build and retain a high-performing Dream Maker team, create a consistent environment of world-class customer service, and exceed sales plans. You will be a mentor, leader, and coach, mastering relationship building with guests and team members while driving engagement and five-star service.

In this management role, you will lead floor operations, assign shifts, coach selling skills, monitor payroll, and ensure inventory accuracy.