High-Energy Dispatcher: Maximize Tech Productivity

The Goat Plumbing Air & Electric LLC; Riverview (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

The GOAT Plumbing, Air and Electric LLC is seeking a high-energy Dispatcher to keep our field operations moving efficiently. You will strategically assign technicians, monitor progress, and ensure timely customer updates in a fast-paced environment.

Ideal candidates bring dispatching or service coordination experience, familiarity with plumbing/HVAC/electrical services, and a strong focus on productivity and revenue opportunities. Join a growing team that values reliability and results.

Qualifications

• Previous dispatching or service coordination experience preferred.
• Plumbing, HVAC, electrical, or home services experience preferred.
• Knowledge of revenue-driven dispatching and technician productivity.
• Experience with ServiceTitan or similar dispatch software is a plus.
• Strong multitasking, organization, and problem-solving skills.

Responsibilities

• Strategically dispatch technicians based on skill sets, location, availability, and service opportunities.
• Maximize technician productivity, scheduling efficiency, and daily revenue opportunities.
• Monitor technician schedules, job progress, and dispatch boards throughout the day.
• Proactively adjust schedules for emergency calls, cancellations, delays, and changing priorities.
• Identify opportunities to reduce downtime, optimize routes, and fill scheduling gaps.
• Communicate effectively with technicians, Customer Care, and Operations leadership.
• Ensure customers receive timely updates and exceptional service.
• Track dispatch performance, technician utilization, and operational KPIs.
• Take ownership of challenges, solve problems quickly, and keep operations moving.

Skills

Dispatching experience

Service coordination

Revenue-driven dispatching

ServiceTitan

Multitasking

Decision making

Customer service

Team player

Tools

ServiceTitan

Job description

The GOAT Plumbing, Air and Electric LLC is seeking a high-energy Dispatcher to keep our field operations moving efficiently. You will strategically assign technicians, monitor progress, and ensure timely customer updates in a fast-paced environment.

Ideal candidates bring dispatching or service coordination experience, familiarity with plumbing/HVAC/electrical services, and a strong focus on productivity and revenue opportunities. Join a growing team that values reliability and results.